深受世界知名品牌信赖, 澳门唯一正规官方网站管理了超过5个,000 of the most time-critical and sensitive product recalls in 60+ countries and 20+ languages, 超过25年.
你的回忆准备得怎么样了?
Facing a product recall, or need support to become recall ready?
澳十大正规平门台网站
品牌保护
产品召回
产品召回s impact thousands of companies every year – putting people and brands at risk.
如果管理不善, a recall often wreaks devastating consequences on a company’s reputation, 市场份额和利润.
The biggest costs of a product recall event are business interruption, 销售损失和声誉受损. 公司可以通过产品召回管理合作伙伴来减轻这些风险，这种合作伙伴可以为团队和运营带来可伸缩性, freeing sales and customer management teams to manage their vital day-to-day responsibilities.
Sedgwick’s brand protection experts know what it takes to help companies uphold commitments to customers, 供应链合作伙伴, 行业组织和监管机构. With a 25-year history managing some of the most sensitive product recall challenges in the world, Sedgwick offers the resources and experience necessary to plan for and manage a product recall event, 无论大小, 行业或地点.
Sedgwick offers the resources and experience necessary to plan for and manage a product recall event.
产品召回风险
当产品的安全性受到质疑时, 时机决定一切——尤其是在信息和错误信息迅速传播的数字时代. Decisions need to be made quickly, but ill-judged ones can add cost and damage your reputation.
产品召回s are complex and can have serious consequences if mismanaged. 通知, 检索, 处理, 召回产品的储存和处理是一项复杂的工作，需要适当的风险管理，以尽量减少影响，保护您的品牌和声誉. The initiation of a product recall is not the time to learn about the many logistical, 正在进行的通信和遵从性挑战. Prepare and practice your response now to be ready when crisis hits.
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我们的产品召回解决方案
Whether you need scalability in your in-house capabilities or a complete, product recall solution from planning through disposal and closeout, Sedgwick has the unmatched experience and resources that helps retain suppliers, 让客户放心，保护品牌. Let us put our comprehensive suite of solutions to work for you.
咨询、评估和产品召回计划
有效的产品召回计划和响应需要一个协作和多学科的方法，以适应新的情况. 从前瞻性的风险评估和能力审计，到制定强有力的产品召回计划和补救程序，赛奇威克的品牌保护专家与客户合作，共同保护企业, 它的客户和环境, 保证品牌和利润的安全.
有了适当的计划和系统, 产品召回是以保护品牌的方式进行管理的, mitigates financial and legal risk and even increases customer loyalty. From creating sound crisis plans to conducting mock recalls and testing team readiness, our experts ensure planning efforts pay off in even the most complex scenarios.
产品召回解决方案和项目管理
当产品的安全性受到质疑时, 时机决定一切——尤其是在信息和错误信息迅速传播的数字时代. Decisions need to be made quickly, but ill-judged choices can add costs and damage reputations. A strong response capability is vital in fighting the size of a product recall claim. 一家拥抱危机管理并将其作为公司DNA的一部分的公司，遭受重大事故的可能性要小得多.
利用我们管理超过5家公司的经验,000 global product recall and 修复 programs for some of the world’s leading brands, Sedgwick develops tailored in-market solutions to suit the business goals, 专业化的产品需求, 独特的监管环境, 以及关键的供应链和客户群目标. We have developed custom solutions for business challenges including brand integrity assessments, 客户投诉处理和呼叫中心管理.
了解更多澳十大正规平门台网站的产品召回解决方案.
遵从性和法规报告
Detailed and accurate recordkeeping is critical during a product recall. 这不仅是监管机构期望的合规证明, 但如果发生诉讼，它也会保护公司. 正确地进行, 记录保存和数据管理有助于公司做出更好的决策，最终有助于保护品牌.
Sedgwick’s proprietary product recall data management system enhances visibility, monitoring and tracking during each step of the recall lifecycle — from planning through closeout. 通过使用中央数据存储库, 制造商拥有完全的可视性，同时确保及时准确地向监管机构提交合规报告.
Learn more about our compliance and regulatory reporting solutions.
产品召回 notifications and actions (SaaS / portal / managed service)
当涉及到产品召回沟通的细节时，消费者和监管机构有很高的期望. 速度至关重要，尤其是在事关安全的情况下. 在保护品牌和留住客户方面, 这种沟通也必须明确, 简洁的, accurate and delivered via the preferred or most effective channels.
赛奇威克的品牌保护专家创建并执行产品召回通知程序，以确保符合法规要求, accurate data management and effective customer and stakeholder engagement. 我们提供一系列合规性解决方案，以帮助企业在这个时间紧迫的阶段—从最佳实践快速召回和修复SaaS和门户解决方案, to end-to-end managed services that ensure in-market challenges are remedied quickly and efficiently. These solutions can also be used to expeditiously launch and manage product withdrawals, 产品安全警报和其他纠正措施计划-通过智能报告保持利益相关者的更新, 见解和分析.
Learn more about our product recall notification and action solutions.
多通道通信和数据管理
与客户开诚布公的沟通总是很重要的, especially in time-critical and complex product recall situations. 现在，人们比以往任何时候都更需要答案. 他们希望通过自己喜欢的沟通渠道，以自己的方式获得个人联系和服务, 无论是通过电话, 电子邮件, 短信或社交媒体.
Sedgwick的品牌保护专家迅速建立了专业的呼叫中心团队，并部署了经验丰富的现场人员来查找和修复受影响的产品, 与此同时，他们还保持着一丝不苟的记录，以保护公司免受监管调查或诉讼的影响. 我们的呼叫中心解决方案通过集成的多模式通信程序和数据管理服务重新定义了客户体验，从而保护了品牌并提高了客户忠诚度.
Learn more about our multi-channel communication and data management solutions.
产品检索和处理
将受影响的产品下架, the supply chain and directly from consumers’ homes is a complex task. Protecting brands during this step of the recall process requires detailed recordkeeping, 快速执行并确保受影响的产品被移除和隔离，而未受影响的产品仍在货架上.
赛奇威克的品牌保护解决方案在全球范围内提供, 端到端删除, 处理, 受影响产品的储存和销毁——从单个单位的调查到全面召回——确保合规性并维持您的日常业务运营. 这包括后勤和基础设施支持, 比如数据管理, 管理文档, 先进的安全, 完全返回完整性和处理产品流入的激增能力，直到最后事件关闭.
Learn more about our product 检索 and 处理 solutions.
修理、更换、补救和报销
没有仔细的计划和执行, 太多的产品召回计划不仅在规模和成本上增长，而且最终未能实现保护企业和客户的主要目标.
我们与客户一起确定正确的解决方案，然后实施它-无论是发放报销还是优惠券, 礼品卡, 完成替换产品, 管理维修, 或者处理软件更新.
We can execute these 修复 actions anywhere in the world, 无论活动的规模和范围如何. 每一次交互都是以客户为中心设计的, and every action documented to help protect customer retention, 品牌声誉和底线结果
Learn more about our repair, replacement, remedy and reimbursement solutions.
回收、再利用和弃置
Disposal of recalled product is one of the last steps in the product lifecycle, 但是，当产品是制造商的责任时——可能是因为市场撤回或召回——这一步的重要性不亚于之前的步骤. 每个行业和产品类型都必须遵循一套独特的法规，而在全球销售的产品面临着更加复杂的监管环境. Other factors that need to be taken into consideration include cost, 长期负债, 遵从性和保护.
Sedgwick的品牌保护解决方案确保危险和非危险产品的处置符合当地和国家法律，并提供许多具有环保意识的回收和再利用选择. 同样重要的是, 我们帮助确保受影响的产品从供应链中永久移除，并在需要时提供认证销毁.
Learn more about our recycling, repurposing and disposal solutions.
澳十大正规平门台网站
Whether you’re planning for — or currently facing — a product recall, 市场撤回或其他市场内产品事件, 我们的专家随时为您提供支持.
U.S. 调查: 888.732.3901
国际调查: +44 (0)333 300 0901